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Customer Service Representative - Oldham, UK

An opportunity has arisen for the vacancy within our Customer Service Team as a Representative. This role is reporting to the Customer Service Manager and working out of our Oldham site, as part of the wider European team. There will be a requirement to travel occassionaly to customer sites, trade fair shows and internal Diodes Incorporated sites. 


Principal Duties and Responsibilities:

  • Customer Service support
  • Customer order/forecast entry
  • Backlog maintenance, including reviewing, anylyzing, expediting, and applying changes to customer backlog
  • Stock checks and security stock monitoring/maintenance 
  • Identify, internally escalate, and solve any potential delivery problems 
  • Proactive follow up with customers on sales orders 
  • Provide customer satisfaction by close co-operation with Field Sales personnel 
  • Act as a key interface between customer and factory planning organizations (UK, Asia) to ensure optimal product supply and logistic service performance for the customer 
  • Liaise with customers through all steps of the logistic process 
  • Customer claim coordination 
  • Provide tracking details, documents, reports, etc. to the customer
  • Codrdinate credit/debit note requests
  • Distribution stock returns creation


Knowledge, Skills and Abilities:

  • Fast response time and quality care of customer enquiries
  • Service performance (on-time delivery) to key customers
  • Ideal candidate will posess a degree in a relevant discipline or equivalent e.g. import/export management
  • Experience in customer service, inside sales or import/export management, ideally in a similar market environment 
  • Fluent written and spoken English is essential
  • Desirable to have good working level of written and spoken German and basic knowledge of French 
  • Strong interpersonal and telephone communication skills
  • Pragmatic and accountable work style, combined with good analytic skills and attention to detail
  • Willingness to work acording to set procedures 
  • Strive for onwership and task conclusion
  • Good communication skills; self-motivated with autonomous workstyle 
  • Strong Excel skills and experience with data entry and data maintenance in MRP systesms (e.g Oracle, SAP, etc.)
  • Strong team player with capability to work independently
  • Resilient to higher pressures in peak periods
  • Competencies in line with company values



  • Competitive salary
  • Twenty-five holiday days plus bank holidays
  • Salary sacrifice schemes
  • EAP Service
  • Life Assurance


To apply for this position, please send your CV and covering letter to hr@eu.diodes.com